Skip to content

Anniversary Sale Ending Soon

Shop Now

Cart

Your cart is empty

Article: You Asked, We Answered!

You Asked, We Answered!

Revealing The Answers to Your Most Frequently Asked Questions 

At Portland Gear, we love hearing from you. Whether it’s a color request, wild travel story or just a shoutout - it matters to us. We are always talking to our community because feedback is how we make sure our products are everything you (our amazing customers 🫶) need them to be! Every morning we spend a good chunk of time diving into our comments and DM’s on facebook, instagram, and chats. While we see something new and unexpected every single day, we thought it would be a good idea to round up a list and break them down for you once and for all.

We hope this list of the top 10 most commented comments, helps you get to know us and our products even better! 


  1. “I wish they would post pics of the two backpack sizes against actual humans. I can’t tell which one would be better for me.”

    • Lets start with the easiest one first…


 

  1. “I’m wondering when you might re-up the fun bright colors again? I purchased the yellow you did and love it but I’m ready for another one!”

    • We hear you and we feel you. We are ALWAYSSS working on new colors! This year’s line-up has quite a few new shades dropping, ranging from springy and bright to moody and tonal. Lately, the most sought after has been purple… and all I can say is, we like to give the people what they want! Stay tuned. 👀


  1. What is the middle handle/strap for?”
    • That is a great question and the answer lies in the customer’s creativity. It was originally designed for the purpose of an extra grab point - making it easier to pick it up if it's laying flat, such as in the trunk of a car or in an overhead bin. Our customers have shown us all the ways it can be used such as looping a jacket over, hanging headphones on, or (our favorite) to clip charms/badges on!


  1. “Do the backpacks have a dark interior? I’ve been seeing multiple. Will all of the new releases have a different color?”

    • Sometimes customers post reviews with their old bags or past posts of ours continue to circulate which show a black lining inside. All our backpacks now feature "easy-see" light grey lining for improved interior visibility! No more digging in the dark looking for your chapstick or keys! Check it out here


 

 

  1. “I wish that it had a place to put my passport in when I need easy access, yet I want it to be secure.”

    • We have you covered! Both sizes of backpacks come with a “hidden” zippered pocket on the back side which can be perfect for storing passports, wallets, keys and other essentials. ALSO, if you’re ever looking for extra security - the main zipper of the bag can be locked through the zipper pulls with a small luggage lock! 


  1. “When’s the next warehouse sale? Do the bags ever go on sale?”

    • We have two warehouse sales a year. One online in February and one in-person in July! Once these dates are finalized, we will share all information across our website and socials. If you want to stay in the loop, we highly recommend signing up for our newsletter. Plus, first time subscribers get 15% off!


  1. I'm thinking of buying the cream color but I’m worried it might get dirty too easily. Can you machine wash the bag? How do you clean it?”

    • Because of the bag’s weather-proof material, they are very easy to keep clean! We recommend a warm wash cloth and if necessary a little bit of dish soap. We don’t recommend putting it in the washing machine, just spot treating if needed! 


  1. "How many pockets? How do I decide which size I need?"

    • Each backpack has  1 large main pocket, 1 singular small front pocket, 1  hidden security pocket, 1 interior zip pocket, 2 small interior slip pockets, and 1 interior laptop sleeve. When trying to decide on size, the first thing to consider is if you have a laptop you want to fit in the sleeve. The laptop sleeve on the standard backpack will fit a 16” Macbook Pro and the compact backpack fits a 14” Macbook Pro. Check your options out here.


  1. These would make such a good gift to my team. Can I order 20-25 of them in the same color?”

    • We agree, our products make great gifts. 😉 If you’re looking for apparel or accessories for an event, organization, company, or just because - fill out the form below! Our team will help create high quality custom gear for any need!! For inquires, check it out here.


10.  I WANT TO WORK THERE, ARE YOU HIRING!?!” 

    • We love the enthusiasm and are always accepting applications! If you are passionate about Portland Gear, have an unwavering love for your city, and enjoy connecting with people - click on the link to answer a few quick questions and submit your info. 

 

 

We hope these answers provide clarity on any questions you have about our products and our brand. We love talking to the community and encourage feedback, comments, and concerns, however you may please. Drop a comment below or say HI to us on Facebook or Instagram!  If you have any additional questions like order status, manufacturer warranty, or even care instructions - check out our FAQ page. 

 

7 comments

Will you ever have more colors for the duffel bags? I bought a Forest green backpack and would like a matching duffel bag. Thanks!

Violet

The cascade pouch specs is the same as the cascade kit. Don’t think that’s accurate. Was anyone going to change that anytime soon?

Vanessa Britton

Is your TPA matte finish safe on your product ?

Sanna Bell

Is there any way to remove the chest strap without just cutting it off?

Joanne G Hunt

Answered all the questions I had. Thank you.

Elliot

very information. happy reading! cant wait for the next one

liam

Love all the info!

Kameesha

Leave a comment

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

All comments are moderated before being published.