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Return/Exchange Policy

1. Free Returns and Exchanges:

We understand that sometimes a purchase might not meet your expectations. All returns and exchanges are free! No hidden fees or unexpected charges.

2. Flexible Return Locations:

We offer you the flexibility to return or exchange your items either in-store or online, no matter where you initially purchased your order. Visit one of our physical locations to complete the return/exchange, or head to returns.portlandgear.com to complete over the mail.

3. No Deadline, No Pressure:

Gone are the days of strict return deadlines. We want you to shop with confidence, knowing that there is no time limit to return or exchange an item. Whether it's a recent purchase or an item you've had for a while, as long as it remains unworn, unwashed, and still has the original tags attached, you're eligible for a return or exchange.

4. Lifetime Warranty:

We stand by the quality of our products, which is why we offer a lifetime warranty. If a product exhibits a defect beyond normal wear and tear, we will address the issue promptly. Simply reach out to our dedicated customer support team, and we will guide you through the process of resolving the matter.

Examples of what is covered:
• Production defects
• Broken snap enclosures
• Broken zippers
• Hem damage
• Faulty stitching

What is not covered:
• Basic signs of wear
• Stains such as sweat or dirt
• Structural damage/weakening over time (it is natural for hats to lose their structure over their life and apparel to fade after washing multiple times and sun exposure)
• Intentional damage

5. Unrivaled Customer Support:

Our customer support team is dedicated to ensuring your satisfaction. If you have any questions or require assistance throughout the return or exchange process, our knowledgeable and friendly support staff are just a call or click away.

Text/Call: 503-437-4439

Email: team@portlandgear.com

Online Chat: www.portlandgear.com