Shipping policy

How long will it take to receive my order?

Orders are shipped out from our warehouse within one business day. Shipping times vary based on shipping method chosen at checkout. Approximate delivery dates are shown before order is placed. Once an order is shipped you will receive a confirmation email with tracking information. 

How much does shipping cost?

Shipping rates are based on order weight and delivery address to ensure the best shipping price. Free economy shipping is available on domestic orders over $150, excluding luggage which ships for a flat rate.

What if I need to change or cancel an order?

Orders can be changed and/or canceled if they have not been fulfilled. Please email team@portlandgear.com ASAP to make any changes. If an order has already been fulfilled, you will need to follow the steps in our Return/Exchange Policy.

Do you ship internationally?

Yes we do! Our international shipping fee is also based on order weight and delivery address. Additional duties could apply upon delivery. We are proud to say we have shipped all over the world and to 65+ different countries!

Can I order online and pick up in store and/or place an item on hold?

At this time we do not offer in-store pickup but are actively working on adding this feature. Additionally, we are unable to place items on hold.

Other things to note:

• For delayed or lost packages, we’ll review and consider sending a replacement after 7 business days. 
• If a package is marked as “returned to sender” due to damage or any other issue, we can send a new package out right away.