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Privacy Notice

Overview

This Privacy Notice explains how Portland Gear LLC (“Portland Gear,” “we,” “our,” or “us”) collects, uses, stores, and shares information gathered through Portland Gear, including our websites, mobile applications, social media pages, and other digital services (collectively, the “Site”).

This Privacy Notice also applies to information collected through communications with us, including email, phone, text message, mail, or customer support interactions.

By using our Site, you acknowledge that you have reviewed this Privacy Notice and consent to the collection, use, and disclosure of your information as described below.

This Privacy Notice is provided for informational purposes only and does not create contractual or legal rights.

Our Collection & Use of Personal Information

“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an individual.

This Privacy Notice does not apply to:

  • Deidentified information
  • Aggregated information
  • Pseudonymous data that cannot reasonably identify a specific individual

If we maintain deidentified data, we commit to maintaining it in deidentified form and not attempting to reidentify it.

We primarily collect Personal Information directly from you through the Site, transactions, customer support interactions, and communications with us. We may also receive information from third-party partners, marketing providers, analytics services, or other users interacting with the Site.

If you provide information relating to another individual, you represent that you have permission to do so.

Categories of Personal Information We Collect

We may collect the following categories of Personal Information:

Identification Information

  • Name
  • Email address
  • Mailing address
  • Phone number

Payment Information

  • Payment card details
  • Billing information
  • Other payment method details necessary to process transactions

Account & Transaction Information

  • Account registration details
  • Purchase history
  • Order information
  • Customer support communications
  • Messages sent through email, chat, or social media

Analytics & Usage Information

  • IP address
  • Device and browser information
  • Geographic location data
  • Referral source information
  • Shopping cart activity
  • Products viewed or purchased
  • Frequency and duration of Site visits
  • Customer status (new or returning visitor)
  • Demographic or interest information provided through analytics providers

Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to improve Site functionality, analyze traffic, personalize content, and support advertising efforts.

You may control cookie preferences through your browser settings.

Cookies Currently Used

Cookie Purpose
_session_id Stores session information such as referrer and landing page
_shopify_visit Tracks visit statistics
_shopify_uniq Counts customer visits
cart Stores shopping cart contents
_secure_session_id Maintains secure session information
storefront_digest Determines visitor access to password-protected storefronts
PREF Google tracking and referral analytics

How We Use Personal Information

We may use Personal Information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and transactional communications
  • Communicate promotions, product launches, and special offers
  • Personalize shopping experiences
  • Improve Site functionality and services
  • Conduct analytics and performance measurement
  • Detect, investigate, and prevent fraud or security incidents
  • Maintain business records
  • Comply with legal obligations

We may also use certain information for targeted advertising and marketing purposes.

Profiling & Automated Decision-Making

We do not use Personal Information for profiling or automated decision-making related to:

  • Financial or lending eligibility
  • Housing
  • Insurance
  • Employment
  • Education
  • Healthcare
  • Criminal justice
  • Access to essential services

Data Retention

We retain Personal Information only as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Notice
  • Operate our business
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Categories of Personal Information Disclosed

We may disclose the following categories of Personal Information to authorized third parties:

  • Name and contact information
  • Payment information
  • Transaction and account information
  • Communications and customer support information
  • Analytics and usage information

We do not sell Personal Information in exchange for monetary compensation.

Categories of Third Parties We Share Information With

We may share Personal Information with:

Service Providers & Vendors

Including:

  • Shopify
  • Payment processors
  • Analytics providers
  • Marketing partners
  • Customer support providers
  • Technical and operational vendors
  • Stodge Inc. dba Postscript (for messaging and security purposes)

Affiliates & Business Partners

Entities affiliated with Portland Gear or involved in providing services to customers.

Social Media Platforms

When you interact with integrated social media features or external links.

Financial Institutions

For payment processing and fraud prevention.

Legal & Regulatory Authorities

To comply with legal obligations, protect our rights, respond to lawful requests, or defend against claims.

Shopify Hosting & E-Commerce Services

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate our store.

Shopify may independently collect and process:

  • Device information
  • Browser and network data
  • Purchase and checkout activity
  • Usage analytics

Shopify’s handling of your information is governed by its own privacy practices in addition to this Privacy Notice.

Social Media & Third-Party Features

The Site may contain integrations with platforms such as:

  • Instagram
  • Facebook
  • TikTok
  • YouTube

These third-party platforms may collect information about your interaction with our Site and may use cookies or tracking technologies governed by their own privacy policies.

Do Not Track Signals

Our Site does not currently respond to “Do Not Track” browser signals because a universal industry standard has not yet been adopted.

We reserve the right to revise our practices if industry standards evolve.

Retention, Confidentiality & Security

We maintain reasonable physical, electronic, and administrative safeguards designed to protect Personal Information.

Payment information transmitted through our payment processors is encrypted using industry-standard technologies, including SSL encryption.

While we strive to protect Personal Information, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

In the event of a security breach involving Personal Information, we may notify affected users as required by applicable law.

Business Transfers

If Portland Gear undergoes a merger, acquisition, restructuring, bankruptcy, or sale of assets, Personal Information may be transferred as part of that transaction.

Minors

The Site is intended for users 18 years of age or older.

We do not knowingly collect Personal Information from children under 13 without parental consent. If we become aware that such information has been collected, we will work to delete it promptly.

Parents or guardians who believe a child has submitted information without consent may contact us at team@portlandgear.com.

Your Rights

Depending on applicable law, you may have rights relating to your Personal Information, including requests to:

  • Access information
  • Correct inaccurate information
  • Delete information
  • Opt out of certain uses of data

At this time, some privacy laws may not legally apply to Portland Gear due to the size and scope of our operations. However, we may voluntarily honor certain privacy-related requests as a courtesy to our customers.

To request deletion of your Personal Information, contact:

We may verify your identity before processing requests.

Communications Preferences

If you no longer wish to receive marketing communications from Portland Gear, you may:

  • Click the unsubscribe link in emails
  • Reply “STOP” to SMS messages
  • Adjust preferences in your account settings
  • Contact us directly

Please note that transactional or service-related communications may still be sent when necessary.

Contact Us

If you have questions about this Privacy Notice or our privacy practices, please contact:

Portland Gear LLC
Attn: Privacy Compliance Officer
1410 NW Johnson St.
Portland, OR 97209

Email: team@portlandgear.com

Contact Form:
Portland Gear Contact Page

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When material changes are made, we may notify users through email, text message, or Site notices.

Continued use of the Site following updates constitutes acceptance of the revised Privacy Notice.

Effective Date: June 2026